Privacy policy
Last Updated: September 1, 2026
This Privacy Policy explains how Biostest (“we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit www.biostest.com, place an order, contact us, or otherwise use our services.
We respect your privacy and handle personal information in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, where applicable.
1. Information We Collect
We may collect personal information that you provide directly to us, including:
- Name
- Email address
- Phone number
- Billing and shipping addresses
- Order and purchase information
- Customer account information
- Return and refund information
- Customer service communications
- Marketing preferences
When you use our website, we may also automatically collect certain technical information, such as your IP address, browser type, device information, approximate location, pages viewed, referring website, shopping activity, and cookie identifiers.
2. Payment Information
When you make a purchase, your payment is processed through supported third-party payment providers.
These providers may process your payment card details, billing information, and transaction information as necessary to complete your purchase.
Biostest does not directly store complete credit or debit card numbers on our website.
3. How We Use Your Information
We may use personal information to:
- Process and fulfill orders
- Process payments
- Arrange shipping and delivery
- Provide order confirmations and tracking information
- Provide customer support
- Process returns, cancellations, and refunds
- Maintain customer accounts
- Detect and prevent fraud
- Protect the security of our website
- Improve our products, website, and services
- Analyze website performance and customer interactions
- Measure advertising and marketing performance
- Send marketing communications where permitted
- Comply with legal, tax, accounting, and regulatory obligations
4. Legal Bases for Processing
Where UK data protection law applies, we process personal information using an appropriate legal basis, which may include:
Contract: When processing is necessary to process your order, payment, delivery, return, refund, or another service you request.
Legitimate Interests: When reasonably necessary to operate and improve our business, provide customer service, maintain security, prevent fraud, and understand how our website is used.
Consent: Where you have provided consent, including for certain marketing activities or non-essential cookies where required.
Legal Obligation: Where processing is necessary to comply with applicable legal or regulatory requirements.
5. How We Share Information
We may share personal information with service providers that help us operate our online store and provide services to customers, including:
- E-commerce service providers
- Payment processors
- Shipping and fulfillment providers
- Customer support providers
- Website and technology providers
- Analytics providers
- Advertising and marketing platforms
- Fraud prevention and security providers
- Legal, accounting, and professional advisers
We only share information where reasonably necessary for these purposes or where required by law.
We may also disclose information in connection with a merger, acquisition, restructuring, or sale of all or part of our business, subject to applicable legal requirements.
6. Cookies and Similar Technologies
We and our service providers may use cookies, pixels, tags, and similar technologies to operate and improve our website.
These technologies may be used for essential website functions, shopping cart functionality, security, analytics, performance measurement, advertising, and marketing attribution.
Where required by law, we will request your consent before using non-essential cookies.
You may also control certain cookies through your browser settings. Disabling some cookies may affect website functionality.
7. Analytics and Advertising
Depending on the services enabled on our website, we may use third-party analytics and advertising services to understand website usage and measure the effectiveness of our advertising.
These services may process information such as pages viewed, products viewed, shopping cart activity, purchases, advertising interactions, device information, and cookie identifiers.
Where required, advertising or analytics technologies will be used based on your consent or another appropriate legal basis.
8. International Data Transfers
Some service providers may process personal information outside the United Kingdom.
Where required by applicable law, we use appropriate safeguards for international transfers, such as transfers to countries recognized as providing adequate protection or the use of approved contractual safeguards.
9. Your Privacy Rights
Depending on applicable law and your circumstances, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information in certain circumstances
- Request restriction of processing
- Object to certain processing
- Request data portability where applicable
- Withdraw consent where processing relies on consent
- Object to direct marketing
To exercise a privacy right, contact hello@biostest.com.
We may need to verify your identity before completing certain requests.
10. Marketing Communications
Where permitted by law, we may send you information about products, promotions, new arrivals, or other store updates.
You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the message or by contacting us.
Even if you unsubscribe from marketing, we may still send necessary transactional communications relating to orders, payments, shipping, returns, refunds, or customer support.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required by applicable law.
Retention periods may depend on the type of information, our business and accounting requirements, legal obligations, dispute resolution needs, and fraud-prevention requirements.
12. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
13. Children's Privacy
Our website is not intended for children who are not legally permitted to enter into online transactions independently.
We do not knowingly collect personal information from children in violation of applicable data protection laws.
If you believe a child has improperly provided personal information to us, please contact us.
14. Third-Party Links
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices, security, or content of independent third-party websites. We recommend reviewing their privacy policies before providing personal information.
15. Privacy Complaints
If you have concerns about how we handle your personal information, please contact us first at hello@biostest.com.
If you are located in the United Kingdom, you may also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
16. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our services, business practices, technologies, or legal requirements.
When changes are made, the updated policy will be posted on this page and the Last Updated date will be revised.
17. Contact Us
If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:
Biostest
Business Address:
66 Walter Avenue
Lytham Saint Annes, FY8 3DJ
United Kingdom
Email: hello@biostest.com
Phone: +44 7906 716466
Website: www.biostest.com