Shipping policy
Last Updated: September 1, 2026
Thank you for shopping with Biostest. This Shipping Policy explains how orders placed through www.biostest.com are processed, shipped, tracked, and delivered.
1. Shipping Destinations
We ship to destinations available during checkout on www.biostest.com.
Shipping availability may vary depending on your delivery address, product availability, carrier availability, and the shipping services offered for your order.
Available shipping options will be displayed at checkout before you complete your purchase.
2. Order Processing
Orders are processed after payment authorization and order verification.
Processing time is separate from shipping transit time. During public holidays, promotional periods, high-volume periods, or unexpected fulfillment disruptions, processing may take longer than usual.
If we are unable to process or fulfill your order, we will contact you using the information provided with your purchase.
3. Shipping Methods and Delivery Estimates
Available shipping methods and estimated delivery timeframes are displayed during checkout where applicable.
Estimated total delivery time consists of:
Processing Time + Shipping Transit Time = Estimated Total Delivery Time
Delivery dates are estimates unless expressly stated otherwise. Actual delivery times may be affected by carrier delays, weather, customs procedures, public holidays, transportation disruptions, or other circumstances outside our reasonable control.
4. Shipping Costs
Applicable shipping charges, if any, will be displayed during checkout before payment is completed.
Shipping costs may vary depending on your destination, selected shipping method, order size or weight, and product type.
You will have an opportunity to review the applicable shipping charges before placing your order.
5. Order Confirmation and Shipping Address
After placing an order, you should receive an order confirmation at the email address provided during checkout.
Please review your shipping information carefully.
If you notice an error in your delivery address, contact hello@biostest.com as soon as possible.
We will make reasonable efforts to correct the information, but changes cannot be guaranteed once the order has entered processing, fulfillment, or shipment.
6. Tracking Your Order
When tracking is available, you will receive tracking information after your order has been shipped.
Tracking information may take some time to update after a shipping label is created or the package is transferred to the carrier.
If your tracking information has not updated for an extended period, please contact us with your order number.
7. International Orders, Customs, and Taxes
For international orders, customs duties, import taxes, VAT, brokerage fees, or other charges may apply depending on the destination and the terms presented during checkout.
Where these charges are not collected by Biostest during checkout, customers may be responsible for charges imposed by the destination country's authorities, where permitted by applicable law.
Customs clearance may also affect estimated delivery times.
8. Delayed or Lost Packages
If your order has not arrived within a reasonable period after the estimated delivery timeframe, please contact hello@biostest.com.
Please provide your order number and tracking information where available.
We will review the shipment and, where appropriate, work with the carrier or fulfillment provider to investigate the issue.
Where Biostest remains legally responsible for delivery, we will provide an appropriate resolution in accordance with applicable consumer law.
9. Packages Marked as Delivered
If tracking shows that your package has been delivered but you cannot locate it, please check your delivery area, mailbox, safe place, household members, neighbours, building reception, or any delivery notice left by the carrier.
If you still cannot locate your package, please contact us as soon as possible so we can review the available delivery information and assist with the next steps.
10. Failed Delivery and Returned Packages
Packages may be returned to the sender because of an incorrect or incomplete address, unsuccessful delivery attempts, failure to collect the package, or other delivery issues.
If your package is returned to the sender, please contact us.
Additional shipping charges may apply if reshipment is requested and the failed delivery resulted from incorrect or incomplete information supplied by the customer, where permitted by applicable law.
11. Damaged or Incorrect Orders
Please inspect your order after delivery.
If your item arrives damaged, defective, incorrect, or materially different from what you ordered, contact hello@biostest.com as soon as possible.
Please provide your order number, a description of the issue, and clear photographs of the product and packaging where relevant.
We will review the issue and provide an appropriate solution in accordance with our Return Policy and applicable consumer law.
12. UK Consumer Delivery Rights
Nothing in this Shipping Policy limits your statutory rights under applicable UK consumer law.
Where UK consumer law applies, goods generally remain the trader's responsibility until they are delivered to you or to another person you have identified to receive them, subject to applicable legal exceptions.
If your order is not delivered within an agreed delivery period or another legally applicable timeframe, you may have additional rights and remedies under UK consumer law.
13. Returns
Returns are handled according to our Return Policy.
Please contact hello@biostest.com before returning any product. We will provide the appropriate return instructions and return destination.
Please do not automatically send returns to our business contact address unless we confirm that it is the correct return destination.
14. Contact Us
If you have questions about shipping, tracking, or delivery, please contact us:
Biostest
Business Address:
66 Walter Avenue
Lytham Saint Annes, FY8 3DJ
United Kingdom
Email: hello@biostest.com
Phone: +44 7906 716466
Website: www.biostest.com