Refund policy
Last Updated: September 1, 2026
Thank you for shopping with Biostest. We want you to shop with confidence. This Return Policy explains how returns, cancellations, and refunds are handled for purchases made through www.biostest.com.
We offer a 30-day return period for eligible products. This policy is provided in addition to your statutory rights under applicable UK consumer law.
1. 30-Day Return Period
You may request a return within 30 days after your order is delivered.
To be eligible for a standard return, the item should be:
- Unused and unworn
- In its original condition
- Free from damage or signs of use
- Returned with original tags, accessories, and packaging where applicable
- Accompanied by your order number or proof of purchase
For products such as bags, luggage, apparel, accessories, and similar items, reasonable inspection is permitted, but products should not be used beyond what is necessary to determine their nature, characteristics, or suitability.
2. How to Start a Return
To request a return, please contact:
Email: hello@biostest.com
Please include your order number, the item you wish to return, and the reason for the return.
If the product is damaged, defective, or incorrect, please also provide clear photographs showing the issue.
Once your request has been reviewed, we will provide return instructions.
Please do not send a return before receiving return instructions from us.
3. UK Cancellation Rights
If you are a UK consumer purchasing goods online, you may have a statutory right to cancel your purchase under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Where this right applies, you generally have 14 days after receiving your goods to notify us that you wish to cancel, followed by a further 14 days to return the goods.
Our 30-day return policy is provided in addition to these statutory rights and does not restrict them.
4. Return Shipping
For standard change-of-mind returns under our 30-day return policy, customers are generally responsible for return shipping costs.
If an item is faulty, damaged, incorrect, or not as described, reasonable return costs will be handled in accordance with applicable consumer law.
We recommend using a trackable shipping service and keeping your proof of postage until your return has been completed.
5. Return Address
Our business contact address is:
Biostest
66 Walter Avenue
Lytham Saint Annes, FY8 3DJ
United Kingdom
Please do not automatically send returns to this address unless our customer support team confirms that it is the correct return destination.
The appropriate return address and instructions will be provided after your return request has been approved.
6. Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If your item arrives damaged, defective, incorrect, or materially different from its description, contact hello@biostest.com as soon as possible.
Please provide your order number, a description of the issue, and clear photographs where appropriate.
We will review the issue and provide an appropriate solution in accordance with applicable consumer law.
7. Non-Returnable Items
Certain products may not be eligible for change-of-mind returns where permitted by law, including:
- Personalised or custom-made products
- Products that deteriorate or expire rapidly
- Sealed products that cannot be returned for health or hygiene reasons once unsealed
- Products that have been used, worn, washed, altered, or damaged after delivery
These exclusions do not affect your statutory rights where goods are faulty, damaged, misdescribed, or otherwise fail to conform to the contract.
8. Exchanges
We do not guarantee direct exchanges for every product.
If you would like a different size, colour, style, or product, please contact us. Depending on availability, we may ask you to return the original eligible item and place a new order.
This does not affect any statutory right to repair or replacement where applicable.
9. Refunds
Once your return has been received and inspected, we will notify you of the outcome.
If approved, your refund will normally be issued to your original payment method.
After the refund has been processed, your bank, card issuer, or payment provider may require approximately 5–10 business days to display the funds in your account.
Where statutory refund requirements apply, refunds will be processed within the timeframe required by applicable law.
10. Original Shipping Charges
For standard returns under our commercial 30-day return policy, original shipping charges are generally non-refundable unless otherwise stated or required by law.
For qualifying statutory cancellations, eligible standard delivery charges will be refunded as required by UK consumer law.
Additional costs resulting from choosing a more expensive delivery method than the standard option may not be refundable.
11. Faulty Goods and Your Statutory Rights
Nothing in this Return Policy limits your statutory rights.
Where applicable, consumers have rights regarding goods that are faulty, damaged, misdescribed, or not of satisfactory quality under the Consumer Rights Act 2015 and other applicable UK consumer protection laws.
We do not charge a restocking fee for eligible returns.
12. Contact Us
If you have questions about a return, cancellation, or refund, please contact us:
Biostest
Business Address:
66 Walter Avenue
Lytham Saint Annes, FY8 3DJ
United Kingdom
Email: hello@biostest.com
Phone: +44 7906 716466
Website: www.biostest.com