Terms of service
Last Updated: September 1, 2026
Welcome to Biostest. These Terms of Service (“Terms”) govern your use of www.biostest.com and purchases made through our online store.
By accessing our website, using our services, or placing an order, you agree to these Terms and the policies referenced on our website. Nothing in these Terms limits any statutory consumer rights that cannot legally be excluded or restricted.
1. About Biostest
Biostest is an independently operated online retail store offering backpacks, bags, luggage, travel gear, accessories, apparel, and lifestyle products.
Our product selection may change as new products, collections, and seasonal items become available.
2. Use of Our Website
You may use our website only for lawful purposes.
You must not use our website to:
- Engage in fraudulent or unlawful activity
- Provide intentionally false or misleading information
- Infringe intellectual property or other legal rights
- Introduce viruses, malware, or harmful code
- Attempt unauthorized access to our systems
- Interfere with the security or operation of our website
- Misuse our services or customer accounts
We may restrict access where reasonably necessary to protect our customers, website, or business.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, dimensions, colours, prices, and other information are accurate.
However, actual colours and appearance may vary slightly due to photography, lighting, screen settings, and reasonable product variations.
Please review product information carefully before purchasing.
Nothing in this section affects your statutory rights if goods are faulty, damaged, misdescribed, or otherwise do not conform to the contract.
4. Product Availability
All products are subject to availability.
Adding an item to your shopping cart does not reserve the product.
If a product becomes unavailable after you place an order, we may contact you and provide an appropriate resolution, including cancellation and a refund for the unavailable item where applicable.
5. Pricing and Currency
Product prices are displayed in the currency shown on our website and during checkout.
We make reasonable efforts to maintain accurate pricing. If a genuine pricing or technical error occurs, we may correct it where permitted by law.
Any applicable shipping charges, taxes, duties, or other costs will be displayed or communicated as required before your purchase is completed.
6. Orders
When placing an order, you agree to provide accurate and complete information, including your name, contact information, billing details, and delivery address.
Orders may be subject to:
- Payment authorization
- Product availability
- Address verification
- Reasonable fraud-prevention checks
We may refuse or cancel an order where reasonably necessary, including where payment cannot be authorized, a product is unavailable, materially inaccurate information has been provided, or fraudulent activity is reasonably suspected.
If we cancel an order after payment has been collected, the applicable amount will be refunded.
7. Payments
Available payment methods are displayed during checkout.
Payments are processed through supported third-party payment providers. You confirm that you are authorized to use the payment method provided with your order.
Biostest does not directly store complete credit or debit card numbers on our website.
8. Shipping and Delivery
Orders are processed and delivered according to our Shipping Policy.
Available shipping methods, costs, and estimated delivery information are provided during checkout where applicable.
Customers are responsible for providing a complete and accurate delivery address.
Delivery estimates may be affected by carriers, customs procedures, weather, public holidays, transportation disruptions, or other circumstances.
Nothing in this section limits your statutory delivery rights.
9. Order Changes and Cancellations
If you need to change or cancel an order, please contact hello@biostest.com as soon as possible.
We will make reasonable efforts to accommodate your request, but we cannot guarantee that changes can be made once an order has entered processing, fulfillment, or shipment.
This does not affect any statutory cancellation rights available to you.
10. Returns and Refunds
Biostest offers a 30-day commercial return period for eligible products, subject to our Return Policy.
Products returned under our standard change-of-mind policy should generally be unused, in their original condition, and returned with relevant tags, accessories, and packaging where applicable.
For standard change-of-mind returns, customers are generally responsible for return shipping costs.
We do not charge a restocking fee for eligible returns.
Approved refunds are normally issued to the original payment method.
Please review our Return Policy for complete information.
11. UK Consumer Rights
If you are a UK consumer purchasing goods online, you may have cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Where applicable, you generally have 14 days after receiving the goods to notify us that you wish to cancel, followed by a further 14 days to return the goods.
You may also have statutory remedies under the Consumer Rights Act 2015 where goods are faulty, damaged, misdescribed, or not of satisfactory quality.
Our commercial policies do not replace or restrict these statutory rights.
12. Damaged, Faulty, or Incorrect Products
If you receive an item that is damaged, faulty, incorrect, or materially different from its description, please contact hello@biostest.com as soon as possible.
Please provide your order number, a description of the issue, and photographs where appropriate.
We will review the issue and provide an appropriate remedy in accordance with applicable law.
13. Intellectual Property
Unless otherwise stated, original website content provided by Biostest, including text, graphics, logos, layouts, and other materials, is owned by, licensed to, or lawfully used by Biostest.
You may not reproduce, distribute, modify, publish, sell, or commercially exploit protected website content without appropriate authorization.
Third-party trademarks, brand names, product names, photographs, designs, logos, and other intellectual property remain the property of their respective owners where applicable.
14. Third-Party Services and Links
We may use third-party providers for services such as payment processing, shipping, fulfillment, website technology, analytics, advertising, fraud prevention, and customer support.
Our website may also contain links to independent third-party websites or services.
Third-party services may be governed by their own terms and privacy policies. We are not responsible for independent third-party websites or services except where applicable law provides otherwise.
15. Privacy
Our collection and use of personal information are described in our Privacy Policy.
Please review the Privacy Policy for information about personal data, cookies, service providers, marketing technologies, and your privacy rights.
16. Disclaimer and Limitation of Liability
We make reasonable efforts to provide accurate information and maintain reliable website functionality. However, occasional errors, interruptions, delays, or technical issues may occur.
To the maximum extent permitted by law, Biostest is not responsible for indirect or consequential losses that were not reasonably foreseeable or that result from circumstances outside our reasonable control.
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including any statutory consumer rights that cannot legally be excluded.
17. Governing Law
These Terms are governed by the applicable laws of England and Wales, subject to any mandatory consumer protections that apply based on your place of residence.
Nothing in this section prevents consumers from relying on mandatory rights or protections available under applicable law.
18. Changes to These Terms
We may update these Terms periodically to reflect changes to our website, products, services, policies, business practices, or legal requirements.
The latest version will be published on this page with an updated Last Updated date.
19. Contact Us
If you have questions about these Terms of Service, please contact us:
Biostest
Business Address:
66 Walter Avenue
Lytham Saint Annes, FY8 3DJ
United Kingdom
Email: hello@biostest.com
Phone: +44 7906 716466
Website: www.biostest.com